FAQ

Frequently Asked Questions

Yes, registration remains open throughout the congress.
Choose the “Scientific Program” option located at the top navigation bar, or in the lobby. You will be directed to the current LIVE session. Click “Join Now” to view the session.
During congress program hours you are able to speak live with the WCN’23 team through our chat box. You can also contact WCN staff by email at infowcn@theisn.org and registrationswcn@theisn.org
What personal data is visible on the Virtual Conference platform? Only your full name is made visible while you intend to ask the questions on Slido. However, you are also been offered an option to post questions anonymously. How is my data giving me access to the Virtual Conference platform been used? The virtual platform provider has established a single sign-in-experience for delegates. For ease of use access, delegates can use their registration profile login and password to access the Virtual Conference. The organiser remains the data controller.
The recorded presentations will be shown through the Vimeo platform. Regions or countries with restrictions to access Vimeo may watch the recordings though VPN (Virtual Private Network). Information on such VPN and how to download can be found here.
WCN registration area is located in the Ballroom Foyer - Level 1. Staff will be available to assist you during the following opening hours:
  • Thursday, March 30 7:00 - 20:00
  • Friday, March 31 7:30 - 18:00
  • Saturday, April 1 7:30 - 18:0
  • Sunday, April 2 7:30 - 14:00
Please take with you your “Scan & Go Registration Voucher” (sent by email) for an easy and fast printing of your badge at the “Scan & Go” kiosks.
In which time zone is the program scheduled? Respecting the original location of WCN’23 in Bangkok, Thailand, the livestream runs on Indochina Time (ICT). All times indicated on the platform reflect this time zone. To convert the time to your time zone, click here. What are the live broadcast times of the conference sessions? Sessions are broadcast live between Thursday 30 March to Sunday 02 April. Thursday 30 Mar: 08:00 AM – 06:00 PM (GMT +7) Friday 31 Mar: 08:00 AM – 06:00 PM (GMT +7) Saturday 01 Apr: 08:00 AM – 06:00 PM (GMT +7) Sunday 02 Apr: 08:00 AM – 06:00 PM (GMT +7)
The WCN’23 platform is designed for easy navigation. Before exploring the platform, you may view the tutorial video which can be viewed on the platform homepage after you log in. Quick navigation to the main congress elements is through the horizontal bar on the left side of the screen.
To deliver high-quality experience, WCN organizers will provide a safe and welcoming environment where participants can share information and ideas in a professional, positive, and friendly way. WCN organizers will not accept any intimidating, harassing, abusive, discriminatory, derogatory, or demeaning speech or actions. This includes but is not limited to offensive verbal comments related to gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion, technology choices, deliberate intimidation, and stalking. All attendees, including speakers, sponsors, vendors, partners, and staff are expected to adhere to the following code of conduct on the WCN’23 congress platforms and conference-related social media:
  • Be considerate, respectful, collaborative, and inclusive,
  • Participate in an authentic and active manner (please remember to update your profile),
  • Refrain from demeaning, discriminatory, prejudicial, or harassing behavior and speech,
  • Do not use inappropriate language and images,
  • Do not engage in harm or threats of any kind,
  • Do not inappropriately disrupt presentations, talks and the virtual congress in general,
  • Do not make audio or visual recordings of slides, Q&A, oral or poster presentations, forums/chats without presenter/author’s permission.
Attendees can report inappropriate behavior to the congress organizers at registrationswcn@theisn.org In case of inappropriate behavior, WCN organizers reserves the right to take any action deemed necessary including removal from the virtual congress without warning or refund, and they reserve the right to refuse attendance at future ISN meeting, virtually or in person.
  • Device: The virtual platform is accessible with any device that can connect to the internet through a browser and the experience is fully responsive to all devices.
  • For optimal experience, we recommend using Laptop, Computer or any large screen devices (Android or iOS). If you are using a mobile device, please view the screen in landscape mode.
  • When using an Android device, Apple iPad or iPhone you will need to click on the media play button to begin the presentation. Android and Apple iOS devices do not permit automatic launch of streaming.
  • Operating systems: Windows 10, Windows 8.1, Windows 7, Android 4.4, Apple Mac OS X 10.9+, Apple iOS 12+ Internet browser: Chrome or Firefox are recommended for the best experience.
  • Minimum internet connection: 5 Mbps for seamless video playback
  • Minimum screen resolution for optimal experience: 1024 x 768
  • Allow JavaScript and Cookies
  • Disable pop-up blockers, ad blockers or VPN for the Virtual conference platform URL
  • Firewalls: Use without a VPN is possible, if in line with the legal conditions of your country, but content is accessible without a VPN by default. We encourage you to disconnect from this when watching or interacting with the platform during the event days. The organiser is not responsible for the default restrictions of your institute or company internet provider, network or state.
  • Clear your cookies and cache: If you experience any issues accessing the platform we suggest you clear your browser cookies and cache.
 Internet connection requirements. Some users may experience load times that are longer than normal with larger content items. We recommend:
  • A strong Wi-Fi connection or hardwired internet connection of at least 5 Mbps
  • Disconnect from VPN or corporate networks (if possible)
  • Disable ad blocker or pop-up blocker
  • Close any unnecessary applications
  • Refrain from browsing the internet, streaming media and/or downloading large files during this time