FAQ

Frequently Asked Questions


Registered participants will have access to the WCN’22 platform and all on-demand content until May 31st, 2022. After this date the content will be accessible via the ISN Academy.
Cancellation of participation by the participant
  • On or before January 19, 2022: refund of fee minus an administrative charge of 150 USD. Please note that in case of registration fee lower than 150 USD, there will be no refund.
  • After January 19, 2022: no refunds will be issued.
Refunds of cancelled registrations will be processed after WCN’22.
Upon finalizing your registration online, you will receive an acknowledgement and confirmation including all the details of your registration as well as corresponding invoices and payment confirmations. This information will be sent to the email address you provided when completing the registration. 
A copy of the registration confirmation, invoice, and important documents will be available on your personal space on the WCN Registration Portal under “My Documents”. In the unlikely event that you do not receive your registration confirmation within the timeline mentioned above or copies are not available on the portal, please contact the WCN Registration Team via registrationswcn@theisn.org  
The ISN World Congress of Nephrology, Kuala Lumpur, Malaysia, 24/02/2022-27/02/2022 has been accredited by the European Accreditation Council for Continuing Medical Education (EACCME®) with 18 European CME credits (ECMEC®s). Each medical specialist should claim only those hours of credit that he/she actually spent in the educational activity. A certificate of attendance will only be available after the congress via your WCN’22 Portal . Login in using your WCN credential. CME points will be applied for the days on which you attended sessions.
To reset your password please go to the link here. Once on the site, please use the box "Forgot your password", and put in your username or email used for registration. An automatic e-mail will be sent to reset the password  
If this email does not appear, please be sure to check your spam / junk mail folder. If these cannot be found in either folder you will need to ensure all emails from noreply@theisn.org, IP address: 91.183.188.144, are allowed in your inbox. This is something you may need to ask your IT to set this up. 
To register, please:
  1. Check registration information at https://www.theisn.org/wcn/registration/ if not done yet
  2. Check our T&C at https://www.theisn.org/wcn/wp-content/uploads/sites/4/2021/10/WCN22-TC-Group-Registration-VIRTUAL.pdf if not done yet
  3. Go to the WCN Portal https://cm.theisn.org/cmportal/Account/Login?ReturnUrl=%2Fcmportal%2Fportal%2FWCN2022%2Fnormal to login into the registration system
  4. If you already have an ISN event account/profile (NB: This is NOT your ISN Membership account): sign in by typing your username (last name.first name) and password.
  5. If you do not have an ISN event account: type your email address in the "Create a new profile" box. Should your name already be in the database, the system will tell you and you will be invited to sign in.
  6. If you have already a profile but you do not remember your password: use the box "Forgot your password". A new password will then be generated and sent to the email address registered in our system. If you do not receive the “Reset password” email in your inbox, please check your spam or bulk email folder. If the email cannot be found in either folder, please ask your IT team to ensure all emails from noreply@theisn.org, IP address: 91.183.188.144, are allowed in your inbox.
  7. After creating an account or resetting your password, an automatic e-mail will be sent. If this email does not appear, please be sure to check your spam / junk mail folder.
  8. Once logged in click on “My Group Registration” and follow the instructions in the portal
  9. Payment by Credit card (Visa, MasterCard or American Express) can be securely made online. We recommend not to provide credit card details by email or phone. Payment by bank transfer is accepted up to January 31, 2022. After January 31, 2022, any outstanding amounts must be paid by credit card. Cash payments are NOT possible.
Should you have any hotel inquires please contact wcn2022@anderesfourdy.events.
On-demand session are available shortly after the live broadcast. To access the desired session please choose the “Program” option on left navigation bar. Search the session you want to access and select it. A link to the session will be available on the session description.
To access these sessions, please choose the “Program” option on the left navigation bar. Links to the on-demand courses can be found at the bottom of the Searchable Program side menu.
There are a few options to interact with speakers and other faculty members on the platform
  • During the session, you can ask questions by writing them in the available space . Do not hesitate to post your question during the sessions. During the assigned time for Q&A, the session chair will then address the questions while time allows.
  • Through the "Networking" function on the left menu bar, you will be able to reach out to speaker via chat or video call.
  • After each session, a group conversation is started and accessible via the networking function. Here you may ask questions and discuss with speakers and participants.